Legal
Data Access & Deletion Requests
Last updated 23 July 2026
How to ask us to access, correct or delete personal data, or raise a privacy question. This is a plain-language guide pending review by qualified legal counsel before public launch.
This page is a plain-language draft prepared for transparency and should be reviewed by qualified legal counsel before public launch. It is not legal advice.
Overview
This page explains how to contact SkulCare about privacy and data questions. We currently handle these requests manually — there is no online request form yet. To make a request, email us at the address in the Contact section below.
What you can ask for
You or your school can ask about:
- Access to the personal data we hold
- Correction of inaccurate data
- Deletion of data, where appropriate
- How your data is used
- Concerns about school, student or competition data
Who should make the request
- Account owners can ask about their own account.
- Schools can ask about their school portal and the data they manage.
- Competition candidates can ask about their candidate and competition data.
- Parents and students may need to contact their school first for records the school created and manages.
What to include in your email
Please include only what we need to find your request and respond:
- Your full name
- The email you use on SkulCare, if applicable
- Your school name, if the request is school-related
- The competition name or candidate ID, if the request is competition-related
- The request type: access, correction, deletion, or a privacy question
- A short description of your request
Please do not send government ID, passwords, access codes, payment card details, or other sensitive documents. We don’t need them to start, and you should never share them by email.
Student and school-managed records
Schools control and manage the records they add to their own portal, such as student, staff and class data. For those records, we may need to work with the school to verify or process a request.
If you are a parent or student asking about a record a school created, please contact your school first — they manage those records and are usually best placed to update them.
Deletion requests
Whether we can delete data depends on the type of data and our operational and legal needs. Some records may need to be kept for security, audit, payment, school or dispute reasons.
Where full deletion isn’t possible, we may minimise or restrict the data where appropriate. We can’t promise a guaranteed deletion timeline.
Payment and competition records
- Payment references and status may be kept to support you and reconcile payments.
- SkulCare does not store card numbers or CVV codes.
- Competition records may need to stay available for registration, results or audit reasons.
How we respond
We’ll review your request and respond as soon as practical.
- We may need to verify your identity or a school’s authority before acting on a request.
- We may ask for clarifying information.
- Please don’t send passwords, access codes or card details by email.
Contact
To make a request or ask a privacy question, email us at [email protected].